Notice of Privacy Practices

Effective Date: May 20, 2025

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Cercanos respects your privacy and is committed to maintaining the confidentiality and security of your personal health information. This Notice explains how we may use and disclose your protected health information ("PHI") and your rights concerning that information.

1. Our Legal Duty

We are required by applicable federal and state laws to maintain the privacy of your PHI, provide this Notice about our privacy practices, and follow the privacy practices described in this Notice.

We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We will make the revised Notice available online and upon request.

2. How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:

Treatment: To provide, coordinate, or manage your healthcare. This may include communication with other healthcare providers, specialists, or facilities involved in your care.

Payment: To bill and collect payment for the services we provide to you. This includes communication with your health insurance plan and processing claims.

Healthcare Operations: For administrative, quality assurance, and other operations necessary to run our business and support our services.

Business Associates: We may share PHI with third-party vendors ("business associates") that perform services on our behalf and agree to protect your information, they are required to follow applicable federal and state laws to maintain the privacy of your PHI.

As Required by Law: When required by law, such as reporting abuse, complying with court orders, or other legal processes.

Public Health and Safety: For public health reporting, to prevent or reduce serious threats to your health and safety, or the health and safety of others.

Research: Under certain conditions, we may use or disclose your PHI for research purposes if approved by an institutional review board or privacy board.

De-identified Information: We may use or disclose de-identified information that does not identify you personally, in accordance with applicable laws.

3. Your Rights Regarding Your PHI

You have the right to:

  • Request access to and obtain a copy of your PHI.

  • Request corrections to your PHI if you believe it is incorrect or incomplete.

  • Request limits on certain uses or disclosures of your PHI.

  • Request confidential communication by alternative means or at alternative locations.

  • Receive an accounting of disclosures of your PHI.

  • Receive a paper copy of this Notice upon request.

  • Revoke your authorization for future disclosures, except where already acted upon.

To exercise any of these rights, please contact: privacy@cercanoscare.com

4. Data Protection and Security

We implement appropriate administrative, technical, and physical safeguards to protect your PHI. This includes:

  • Secure access controls

  • Encrypted communication and data storage

  • Regular audits and workforce training

You agree not to record any virtual session or disclose login credentials to others.

5. Communications and Digital Services

We may contact you by email, text message (SMS, Whatsapp), phone, or secure portal for appointment reminders, care coordination, or billing. You may opt out of certain communications as permitted by law.

We may collect limited technical information (such as IP address and device type) when you use our services for security and analytics purposes.

6. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us at:

Cercanos Privacy Office

privacy@cercanoscare.com
66 W Flagler St, Suite 900. Miami, FL, 33130
305-831-2358

7. Contact Us

If you have questions about this Notice or would like more information, please contact us at privacy@cercanoscare.com

Thank you for trusting Cercanos with your care.