Terms of Service

Effective Date: May 20, 2025

Welcome to the Terms of Service for Cercanos virtual care services ("Agreement"). This Agreement governs your use of all Cercanos services provided through our digital platforms, including telehealth, care navigation, health coaching, and chronic condition support. By accessing or using our services, you agree to be legally bound by this Agreement.

1. Overview of Services

Cercanos provides secure virtual care solutions including:

  • Telehealth consultations with licensed medical professionals

  • Care programs for chronic conditions (e.g., diabetes, hypertension, obesity)

  • Culturally relevant health coaching and navigation

  • Behavioral and nutritional support

All services are delivered virtually and intended for adults 18 years or older.

2. No Emergency or Crisis Care

Cercanos is not a substitute for emergency medical services. If you are experiencing a medical emergency, call 911 immediately. Our services are not designed to manage urgent or life-threatening conditions.

3. User Responsibilities

You agree to:

  • Provide accurate, current information

  • Use your own account; do not share credentials

  • Maintain the security of your devices

  • Use services for lawful purposes only

  • Refrain from disruptive or abusive behavior

You must be 18 or older to register. Cercanos does not provide care to minors.

4. Privacy and Security

Your personal health information (PHI) is protected in accordance with HIPAA and applicable U.S. laws. Please review our [Notice of Privacy Practices] for details. By using our services, you consent to our use and disclosure of information as described.

5. Communication

By using Cercanos, you consent to receive communications via:

  • Secure message portals

  • Phone or video calls

  • Email, SMS, and WhatsApp (as authorized)

Standard messaging and data rates may apply. Email and text messages may not be secure.

6. Account Access and Security

You are responsible for all activity under your account. You agree to:

  • Keep login credentials confidential

  • Notify us of any unauthorized use

  • Accept all risk associated with unauthorized access resulting from your actions

7. Payment and Insurance

You are responsible for understanding your insurance coverage. You agree to pay all fees not covered by insurance, including co-pays, deductibles, and out-of-pocket charges. Additional payment terms are outlined in our [Financial Responsibility Agreement].

8. Intellectual Property

All content and technology used by Cercanos are protected by intellectual property laws. You may not copy, distribute, reverse engineer, or misuse any part of our platform or materials without written permission.

9. Prohibited Uses

You may not:

  • Use Cercanos services for unlawful or fraudulent activity

  • Attempt to gain unauthorized access to our systems

  • Interfere with the functioning of the platform

  • Share, distribute, or record clinical sessions without consent

10. Limitation of Liability

Cercanos provides services "as is." We do not guarantee uninterrupted or error-free operation. To the extent allowed by law, we disclaim all warranties and limit our liability for any damages arising from use of our services.

11. Modifications to Services and Terms

We reserve the right to modify services or terms at any time. Updated terms will be posted on our website. Continued use of the services constitutes acceptance of the revised terms.

12. Termination

We may suspend or terminate your access to services for any reason, including violation of these terms. You may also stop using services at any time.

13. Governing Law

This Agreement is governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the state or federal courts of Florida.

14. Contact Us

If you have any questions about this Agreement or our services, contact us:

Cercanos Legal and Compliance Team
legal@cercanoscare.com
66 W Flagler St, Suite 900. Miami, FL, 33130
305-831-2358

Thank you for choosing Cercanos for your care.